Shipping FAQs

Free shipping on select products and minimum order amount of Rs. 2,000 on others. Please check for product collection 'Free Shipping' to find free shipping products.

Any amount being paid for 'Free Shipping' product is included in minimum amount if you buy a non free-shipping product. Eg: If you add a packet of ghee to cart for Rs. 1,397 it will be included in minimum order amount for Rajma, thus you need to add only Rs 603 of Rajma or any other non free-shipping product to avail completely free shipping for all orders above Rs. 2,000.


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We are not a big e-commerce company focused on providing you instant gratification. We are trying to do things in our own way and are trying to work on things like technology, supply chain, customer service etc, from a very logistically challenged location. However, when it comes to products, we assure you nothing but the best.

Here are some important questions answered for you about how we ship our products:

How long does it take for me to get my products?

We have a fixed shipping schedule for orders. Monday is our designated shipping day. Every week, all orders made till Saturday 3 pm IST are processed for shipping on the following Monday.

Why does it take so long?

We process our orders in weekly batches. Our warehouse is in a very distant location. There is no way for us to ship small packets individually. We must process our orders in batches that can travel together in one vehicle to reduce the transportation cost from our warehouse to the shipping hub in Dehradun. We always send an email to confirm order dispatch on Saturday night.

How can I track my shipment?

Details will be emailed, please keep a track of your email.

How do you compensate in case of a lost or damaged shipment?

Please read our shipping policy: https://tonsvalley.shop/policies/shipping-policy