Thank you for your love and support by ordering from the Tons Valley! You just made a huge contribution towards economic development of this remote and neglected part of India.
We are not a big e-commerce company focused on providing you instant gratification. We are trying to do things in our own way and are trying to work on things like technology, supply chain, customer service etc, from a very logistically challenged location. However, when it comes to products, we assure you nothing but the best.
Here are some important questions answered for you about how we ship our products:
How long does it take for me to get my products?
We have a fixed shipping schedule for orders. Monday is our designated shipping day. Every week, all orders made till Saturday 3 pm IST are processed for shipping on the following Monday.
Why does it take so long?
We process our orders in weekly batches. Our warehouse is in a very distant location. There is no way for us to ship small packets individually. We must process our orders in batches that can travel together in one vehicle to reduce the transportation cost from our warehouse to the shipping hub in Dehradun. We always send an email to confirm order dispatch on Saturday night.
How can I track my shipment?
Details will be emailed, please keep a track of your email.
How do you compensate in case of a lost or damaged shipment?
Please read our shipping policy: https://tonsvalley.shop/policies/shipping-policy